Frequently Asked Questions

Everything you need to know about your culinary gear and orders.

What is the standard shipping time for my order?

Most orders are processed within 24-48 business hours. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer a warranty on professional-grade kitchen equipment?

Yes, all professional equipment is covered by the original manufacturer's warranty. Specific duration and terms vary by brand and product type.

What is your return policy for unused items?

You can return unused items in their original packaging within 30 days of purchase. Please note that certain heavy equipment may be subject to a restocking fee.

Do you provide bulk discounts for restaurant openings?

We offer competitive volume pricing for commercial accounts and large-scale projects. Please contact our sales team directly for a custom quote.

Can I track my shipment once it has left the warehouse?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.